Italy: FREE RETURNS within 14 days of delivery

Within 14 days of delivery, you can return your item (in the same condition in which you received it, with all tags still attached and in the original packaging. Products belonging to the same order must be returned together, in a single packaging). Remember: the return is free.

 

RETURN PROCEDURE

  • Write an email to info@shaft-jeans.com with the return request.
  • We will reply with a confirmation email.
  • We will send a GLS courier link from which it will be possible to track the return.
  • The products must be returned in their original packaging, which must be complete in all its parts, including packaging and waybill document.
  • After the products arrive at our warehouse we verify their integrity. Therefore we proceed with the fully refund (refund will be processed using the same means of payment as the customer).
  • The products must be returned via the forwarder to the following address: Manifatture Twins srl Via Gattinella 35 – Loc. Capalle, 50013 Campi Bisenzio, Firenze, Italia (Italia).
  • Refunds will be processed without undue delay and in any case within 14 days from the day on which the customer communicated the return from the contract. This deadline will be met if the products are returned before the 14 days period has expired.
  • In particular, before returning the products, the customer is required to verify that the products in relation to which the right of withdrawal has been exercised are in a normal state of conservation, still in their original packaging and intact (including packaging and documentation of accompaniment).
  • In accordance with the law in force, the customer will be liable for any reduced value of the products. Where the products are returned in poor condition or are damaged, used, worn or otherwise altered or manipulated beyond the strictly necessary measure, Manifatture Twins srl will have the right to withhold, from the total amount to be reimbursed, an amount equal to cost of reconditioning the Products subject to a maximum amount equal to their total value.
  • For any clarification, write to info@shaft-jeans.com or call +390558969023.

rest of the world: free return whitin 14 days from delivery (with shipping fees)

Within 14 days of delivery you can return your item ,in the same condition in which you received it, with all tags still attached and in the original packaging. Products belonging to the same order must be returned together, in a single packaging. The shipping fees are fixed at 20 euro, it will be deducted from the refund.

 

RETURN PROCEDURE

  • Write an email to info@shaft-jeans.com with the return request.
  • We will reply with a confirmation email , we will communicate the scheduled collection of the goods and attach the waybill document, the shipment summary, free export declaration and, only for countries with customs from Italy, the commercial invoice.
  • Print the documents above and give them to the courier.
  • After the products arrive at our warehouse we verify their integrity. Therefore we proceed with the fully refund (refund will be processed using the same means of payment as the customer).
  • We will pass the waybill and the declaration of free export.
  • The products must be returned in their original packaging, which must be complete in all its parts, including packaging and accompanying commercial invoice.
  • The products must be returned via the forwarder to the following address: Manifatture Twins srl Via Gattinella 35 – Loc. Capalle, 50013 Campi Bisenzio, Florence, Italy.
  • Refunds will be processed without undue delay and in any case within 14 days from the day on which the customer communicated the return from the contract. This deadline will be met if the products are returned before the 14 days period has expired.
  • Exception for countries with custom from Italy: custom clients charges and transportation costs are client responisbility.
  • In particular, before returning the products, the customer is required to verify that the products in relation to which the right of withdrawal has been exercised are in a normal state of conservation, still in their original packaging and intact (including packaging and documentation of accompaniment).
  • In accordance with the law in force, the customer will be liable for any reduced value of the products. Where the products are returned in poor condition or are damaged, used, worn or otherwise altered or manipulated beyond the strictly necessary measure, Manifatture Twins srl will have the right to withhold, from the total amount to be reimbursed, an amount equal to cost of reconditioning the Products subject to a maximum amount equal to their total value.
  • For any clarification, write to info@shaft-jeans.com or call +390558969023.
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