Return and Refund Policy

ITALY: FREE RETURNS WITHIN 14 DAYS OF DELIVERY

Within 14 days of delivery, you can return your item (in the same condition in which you received it, with all tags still attached and in the original packaging. Products belonging to the same order must be returned together, in a single packaging). Remember: the return is free.

RETURN PROCEDURE

Write an email to sales@shaftjeans.it with the return request.
We will reply with a confirmation email.
We will book a BRT courier pickup on the customer's desired day.
The products must be returned in their original packaging, which must be complete in all its parts, including packaging and waybill document.
After the products arrive at our warehouse we verify their integrity. Therefore we proceed with the fully refund (refund will be processed using the same means of payment as the customer).
The products must be returned via the forwarder to the following address: Manifatture Twins srl Via Gattinella 35 – Loc. Capalle, 50013 Campi Bisenzio, Firenze, Italia (Italia)..
Refunds will be processed within 14 days from the day we received the return shipment.
In particular, before returning the products, the customer is required to verify that the products in relation to which the right of withdrawal has been exercised are in a normal state of conservation, still in their original packaging and intact (including packaging and documentation of accompaniment).
In accordance with the law in force, the customer will be liable for any reduced value of the products. Where the products are returned in poor condition or are damaged, used, worn or otherwise altered or manipulated beyond the strictly necessary measure, Manifatture Twins srl will have the right to withhold, from the total amount to be reimbursed, an amount equal to cost of reconditioning the Products subject to a maximum amount equal to their total value.
If you have any questions, please write to sales@shaftjeans.it or call +390558969023.

REST OF THE WORLD: RETURN WHITIN 14 DAYS FROM DELIVERY (WITH SHIPPING FEES)

Within 14 days after delivery you can return your item yourself, in the same condition in which you received it, with all labels still attached and in the original packaging. Products belonging to the same order must be returned together, in a single package. Refunds will only be made for the cost of the items ordered, NOT for the return shipping costs and any customs charges.

RETURN PROCEDURE

Write an email to sales@shaftjeans.it with the return request.
We will reply with a confirmation e-mail and the return address.
Book your return shipment yourself with the courier of your choice, print out the necessary documents and hand them over to the courier.
When the products arrive at our warehouse, we check their integrity. We then proceed with a full refund for the cost of the products only (the refund will be processed using the same means of payment as the customer).
The products must be returned in their original packaging, which must be complete in all its parts, including packaging and accompanying commercial invoice.
The products must be returned via the forwarder to the following address: Manifatture Twins srl Via Gattinella 35 – Loc. Capalle, 50013 Campi Bisenzio, Florence, Italy.
Refunds will be processed within 14 days from the day the return arrived at the company.
Exception for countries with customs from Italy: customs charges and transportation costs are the responsibility of the customer.
In particular, before returning the products, the customer is required to verify that the products in relation to which the right of withdrawal has been exercised are in a normal state of conservation, still in their original packaging and intact (including packaging and documentation of accompaniment).
In accordance with the law in force, the customer shall be liable for any decrease in the value of the products. Should the products be returned in poor condition or be damaged, used, worn or in any case altered or handled beyond what is strictly necessary, Manifatture Twins srl shall be entitled to withhold, from the total amount to be refunded, an amount equal to the cost of reconditioning the Products up to a maximum amount equal to their total value.
For any clarification, write to sales@shaftjeans.it or call +390558969023